We’ve heard the questions over and over again. “Why is my withdrawal taking forever?”…”Where’s my money?”…”How come my transfer is still processing?”
We get it. When you win big, or even when you win small, you don’t want to have to jump through hoops to get your hands on your money. You want your cashout processed quickly and easily.
If this were a land-based casino, you’d simply need to walk up to the cashier and exchange your chips or slot machine credit printout for cash and walk away. No ID. No questions. Nothing. But the online world works a bit differently.
Sometimes, withdrawals can take a little longer than you expect. This isn’t an issue that’s exclusive to Palace of Chance. No matter which online casino you play it, you might experience delays with withdrawals. Today we’re going to walk through the main reasons why your cashout request might be taking longer than you expect.
You didn’t fill out all your paperwork
When you make a withdrawal, we need to verify your identity. It’s a good idea to do this when you first sign up, but lots of players like to wait until they hit a big score before they bother. But that’s the problem. It takes several days to verify your identity, so by waiting until it’s time to withdraw, you could experience several delays. Get it sorted when you first sign up and you won’t run into those problems.
You took advantage of a bonus
Each withdrawal request is cross-referenced against your account. If you took advantage of a bonus on your last deposit, meeting the requirements could be an important factor in determining whether you can withdraw right away. If you haven’t met your all the requirements for a specific bonus, you might not be able to withdraw everything.
The payment method you chose is causing delays
Sometimes, a delay in withdrawal has nothing to do with us. In many cases, the payment processor you’ve chosen is hit with delays of its own. This could happen if you’re withdrawing by via a P2P transfer or even requesting a bank wire.
While delays happen, we do our best to minimize them. In fact, in many cases, withdrawal requests are processed in as little as 48 hours (assuming you haven’t used a bonus and all your identity paperwork is in check). But if you’re experiencing a delay that you think is taking longer than it should, please reach out to us. We’re always here to help.