Terms and Conditions

It is the player’s sole responsibility to check and review our Terms and Conditions statement regularly to ensure a full understanding of the policy as it can be subject to changes or modifications. Palace of Chance is entitled to change its Terms and Conditions at anytime without previous notice. Using the casino software after an update to the policy will translate into the player accepting the changes.

General Rules

The Player must be at least 18 years of age or of minimal legal age allowed for gambling in his/her state or legal territory in order to be eligible to play. The player is required to be 18 years old or the minimum age group required for gambling by his/her state or country in order to be allowed to play.
Players must supply Palace of Chance Casino with complete and trustable information as requested when signing up. Incorrect data including information that prevents a direct contact between the user and the company, could eventually lead to the account being closed and if necessary, all winnings voided.
During the download, sign up process or registration process at the casino will be kept confidential. From time to time, the player will receive emails or messages from the casino and its partners; players can unsubscribe from them at any time.
The player is responsible for tax or deductions applied on winnings that he/she receives from Palace of Chance Casino.
The player accepts all outcomes of game results as received in the client application from Palace of Chance Casino’s game server. The player fully accepts and agrees that Palace of Chance Casino’s random number generator software will determine the outcome of the games.
The player shall hold the Company, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers harmless and shall fully indemnify same from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of: (i) the player’s entry, use, or reuse of the Web site, (ii) the player’s use of any materials at the Web site, (iii) the player’s entry, use, or reuse of the Casino’s server, (iv) the player’s participation in the Game, or, (v) the player’s acceptance of any prize.
Customers from the following countries are presently unable to join the casino due to legal or IP restrictions: Afghanistan, Algeria, Albania, Armenia, Azerbaijan, Bangladesh, Belarus, Bosnia, Bosnia and Herzegovina, Bulgaria, Burundi, Cambodia, Chad, Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Egypt, Finland, French Guiana, Georgia, Hungary, Indonesia, India, Iraq, Islamic Republic of Iran, Iceland, Israel, Jordan, Korea, Kazakhstan, Lebanon, Sri Lanka, Lithuania, Laos, Latvia, Libyan Arab Jamahiriya, Lithuania, Morocco, Republic of Moldova, , Montenegro, Namibia, Nigeria, Nepal, Nauru, Netherlands, Peru, Philippines, Pakistan, Poland, Qatar, Romania, Russian Federation, Rwanda, Serbia, Senegal, Slovenia, Slovakia, Somalia, Sudan, Sweden, Suriname, Syrian Arab Republic, Turks & Caicos Islands, Thailand, Turkmenistan, Tunisia, Turkey, United Republic of Tanzania, Ukraine, Uganda, Uzbekistan, Vietnam, Vanuatu, Yugoslavia.
Every casino account must have a Photo ID and a proof of address for further verification before any cash outs can be processed, Palace of Chance Casino can also request additional information to validate an account.
In a situation where the player has used a credit card to deposit funds at Palace of Chance Casino please keep in mind that the player has to deliver an authorization form with a front copy of the card as an attachment.
Some of our processors pre-approve transactions and then process the transactions in a batch process later. If your transaction happens to be declined at that time of it being processed, and if there are winnings generated from your pre-approved deposit, winnings from that transaction will become void.
Regarding the players legal rights to play, Palace of Chance Casino does not offer any kind of representation of warranty, implicit of explicit. Employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies such as media partners, agents or retailers shall not claim or authorize a claim to make representations or warranty related decisions.
Responsible gaming is encouraged at Palace of Chance Casino as players can ask to be excluded from the casino software at any time if desired.
Any staff working at the company, affiliates or agency as well as immediate relatives, do not become eligible for the provided services.
Palace of Chance Casino possesses the right to terminate an account at any moment as a result of fraudulent activity or promotion abuse by the play
The Casino can add or discontinue a game from the casino software without prior notice to players as it reserves the right to so.
Account number and password information safety, storing the information in a secure place that is, remains as the player’s sole responsibility into keeping this data. Players should not permit other persons including minors, to use their account and to access or use data from the site as well as prizes or playing games. Purchases or losses that occur in a player’s account runs within his/her own responsibility.
Palace of Chance Casino reserves the right to process any withdrawals from an account at the casino through the method(s) available to fund it; if a withdrawal is delayed the casino will act to fin the method that is available and that best suits the process to complete the withdrawal.
If a dispute occurs, any decision taken by Palace of Chance Casino is definitive. Players can reach the CDS (Central Dispute System) to express their feedback regarding an issue. CDS acts as a third party system through RTG to handle player claims.
If at some point the casino takes into consideration that a player is a professional, his/her account could face blocking from promotions and winnings voided which leads to the deposit returned to the customer.
Player agrees on terms that the Casino or a payment processing entity on behalf of Palace of Chance Casino will take care of all financial transactions (Payment Processor). The Payment Processor holds the right to hold any payments in the turn of events that lead to any suspicion of a player related to fraudulent, collusion, unlawful or inappropriate activity. The player agrees on these terms.
The player agrees to not take action as for disputing charges or deposits made on Palace of Chance Casino. Decisions or actions such as charge-backs, renounce or cancel, reversed of player’s payments including the scenario where he/she will refund or make a compensation for the Palace of Chance Casino for unmade payments that include expenses on behalf of the casino regarding the payment collecting process.
Some of our processors pre-approve transactions and then process the transactions in a batch process later. If your transaction happens to be declined at that time of it being processed, and if there are winnings generated from your pre-approved deposit, winnings from that transaction will become void.
In the turn of events that the casino can’t full check the player’s documentation and ID, Palace of Chance Casino can require the player to provide extra documents to complete the verification process.
Palace of Chance Casino is entitled to the right to dismiss or hold bonuses and or winnings as a result of monetary issues meaning cancellations or denies from a payment service method.
Palace of Chance Casino beholds the right to prohibit earnings in such scenario, the following events happen:
- Having more than one account in active status within the Casino (with the exception of having approval from management).
- A problem regarding the Player’s account not reading the same name on the credit card used to deposit funds with this account.
- Different players using the same payment method account (e.g. – Neteller)
- Inaccurate information when registering; incorrect data.
- If the Player has allowed or permitted (intentionally or unintentionally) another player to play on using his/her own Casino account;
- In the case the player employs a gambling and betting pattern at a professional level. (i.e. Using an even bet pattern on Roulette games)
- If the player decides to perform a charge back or dispute charges for a specific deposit into the Casino account or any of the sister brands.
- If the player is caught cheating or instigating a system, this includes computers, machines, software or any other automatic process; Players will get all their deposits reimbursed and their account subject to permanent deletion.