FAQ

General Questions about Palace of Chance

Who can play at Palace of Chance?

As far as playing for fun is concerned, almost everyone is welcome at Palace of Chance. However, playing for real money requires you to be at least 21 years of age or the legal age in your jurisdiction.

Would playing for fun cost me?

Not at all. You can download and enjoy all our games free of charge. You can play free casino games for as long as you desire.

How about if I play for real money?

You can play for real and win big at our casinos. Get all the facts on deposits, withdrawals and policies on our banking page.

Will my winnings be reported to the IRS or other tax agencies?

Of course not. Transactions are private at Palace of Chance.

Is online wagering allowed by law?

Yes, the country that we host from permits online wagering. Palace of Chance functions under absolute compliance with local laws. We also ask that our players who want to wager real money only do so if they are in agreement with their local jurisdiction.

Is Palace of Chance licensed?

Yes, we are completely licensed in Costa Rica and work in conformity with all laws pertaining to online gambling.

How do I ensure the fairness of the games offered?

We do not control the result of our games. Technical Systems Testing (TST), has certified RealTime Gaming's Random Number Generator (RNG) to be fair and random. Who is TST?  TST (http://www.gaminglabs.com) is an internationally recognized accredited testing facility, with a client roster that includes International Game Technology (IGT), Aristocrat, Mikohn and the Michigan, Massachusetts, DC and Ontario Lotteries.

I want to be a VIP player. How do I qualify?

As a VIP Player at Palace of Chance, you will be entitled to more benefits, higher bonuses and increases table limits. If you would like to be a VIP player, please visit our Contact Us page and speak with our VIP Department.

 

Software Setup and Technical Information

How long will it take for me to download the games?

Since our software is the fastest downloading casino package on the net, your download time should be very short, no matter what speed your connection is. The approximate download times are as follows:

Connection SpeedApproximate Download Time
56k Modem 9 minutes
DSL / Cable Modem / T1 Less than 30 seconds
I've downloaded the software, now what do I do?

Once you complete the download, you will see a file on your desktop named "smartdownload.exe" or Palace of Chance.exe. Simply double-click the file and follow the installation instructions. Once you have installed the Palace of Chance software, create your Free casino account and log in to start playing.

I can't seem to find the file that I downloaded. How can I locate it?

If you are unable to locate the file on your desktop, you can find it by going to the start button and selecting "search -> find files or folders". In the Search field type "smartdownload.exe" or "Palace of Chance.exe", make sure that the "local drives" option is selected in the "look in" field, and then click "find now". After the file is found, simply double-click it and follow the installation instructions.

What is the "Desktop"?

Desktop is the term used to describe the background area on your computer monitor. When all your programs are minimized, what you are looking at is the Desktop. You should see icons towards the top left corner for "My Computer", "Recycle Bin", and any other programs your system may have pre-installed.

How do I create an account?

Creating an account is quick and easy, simply double-click Palace of Chance icon on your desktop and then click the "new account" button. After filling out the required information , click "create", and you will be ready to log in to your new account.

Is my account information kept confidential?

Yes. Your account information is protected by our software's state-of-the-art 128bit encryption technology and will always be kept completely confidential.

I keep getting a "Required information needed" error when trying to login. What do I do now?

If you have not yet created an account, you will need to do so before you can log in and begin playing. If you already have an account and are getting this error, most likely you have mistyped either your account name or your password. First, make sure that your caps lock key is turned off, then, double-check the spelling of your account name and retype your password. Remember, although your account name is not case sensitive, your password is, meaning lowercase and uppercase characters must match your original password entry exactly. If you are still having problems logging in after these steps, please contact customer support and we will be happy to help you resolve the issue.

I can't remember my password. How can I retrieve it?

Enter your casino username on the login window like you normally would. 

Click on "Forgot Password".

  1. Enter your registered email address (The email address must be active and valid).  
  2. To that same email address the system will send you a SECURITY CODE.
  3. Go to the casino software and enter the SECURITY CODE provided on your email. The system will ask for a NEW PASSWORD (It needs to be different from your previous password).

***IMPORTANT: Please check your JUNK MAIL in case the email is not reaching your Inbox.***

Will your software work on my Macintosh?

No, at this time our software is not compatible with the Macintosh operating system. If you are playing on an Apple computer, please try our Instant Play which will allow you to play selected games in your web browser.

I am on AOL, can I still use your software?

Yes, AOL users can download and play our software with AOL version 3.0 or later.

What are the minimum system requirements to play?

The minimum system requirements for our software are a Pentium 90, windows 95+, and 16mb RAM.

 

Back to Top

Deposit / Withdrawal Information and Security Assurance

I've decided to play for real money. How do I deposit money?

For your convenience, Palace of Chance offers several ways for you to initiate a deposit. After starting the software and logging into your account, click on the "Cashier" button. From there you will see several options for depositing money into your account. Choose the one that suits your needs the best and follow the instructions.

Are the transactions secure?

Absolutely. Our transaction processors have been carefully chosen based on the security and reliability of their services. All of our processors utilize the latest in SSL encryption technologies to ensure the protection of your credit card and personal information at all times.

What currencies do you accept?

All wagering is done in U.S. dollars for simplicity, however, you can make a deposit with us in any currency you like and we will be happy to credit your account in dollars at the current true bank exchange rate.

Now that I've won, how do I withdraw my money?

You must exit the game and enter the Cashier section of the casino's lobby. From the Cashier, you may request a withdrawal.

How do I receive my money?

The deposit method you choose determines how your money will arrive when you withdraw, except for cases in which you have deposited using a credit card. Withdrawals cannot be paid back to your credit card. However, whenever possible your winnings will be sent by the method you prefer. Some methods may require you to have an account with them.

Will my winnings be reported to the IRS?

No, All transactions are strictly confidential. We do not report your winnings to any government agency.

 

Back to Top

Gameplay Issues and Details

What games does Palace of Chance offer?

Palace of Chance offers one of the largest selection of games available, including casino favorites such as Blackjack, Baccarat, Roulette, and Craps, as well as a wide assortment of 3 and 5 reel slots, video poker, and a range of new network wide progressives for Slots and Caribbean Poker. All in all, we some 150 games with new updates and games being developed on a regular basis. With such a diverse selection, you're sure to find the perfect casino entertainment to suite your needs.

Where can I find detailed instructions for the various games you offer?

Detailed game play rules and complete instructions for all our games can be accessed by clicking the Help button from within the game when you are in the casino software.

Are any games excluded when receiveing a bonus?

Yes, the following games will not count toward making wagering requirements: CRAPS, ROULETTE, PONTOON21, WAR, PAI GOW POKER and BACCARAT.

Are the bonuses offered by the casino cashable?

No, bonuses are for entertainment purposes only and can not be cashed out. The bonus amount will be removed from your winnings at the time if withdrawal.

I've been playing for a while, but my comps remain the same, why?

All of our games offer comp points, except Bacarrat, Craps, Pai Gow Poker, Pontoon 21, Progressive Video Slots, Roulette, Sic Bo, and War. Please let us know which games you have been playing in order for us to review your comp points.

How can I be sure the games are fair?

All games must pass testing by engineers and must undergo extensive testing for fairness and accuracy from RealTime Gaming's Quality Assurance Department prior to being released to the public.

Is there an age requirement to play at Palace of Chance?

There is no age requirement to play the games for fun, however, in order to play for real money, you must be at least 21 years of age and also the legal age of majority for your jurisdiction.

How do I switch from playing for fun, to playing for real?

When you've decided you've had enough practice and are ready to play for real, switching to real money mode is quick and easy. Exit and restart the casino software. At the login screen, make sure that you select "Play for Real Money" and log in. Click the "Cashier" button at the bottom of the screen. Once in the Cashier, choose a deposit method from one of our secure processors and follow the instructions for depositing money into your account. Now just select the game of your choice and start winning for real!

Does Palace of Chance offer a comp program of any kind, and how do I use?

Our software is set up to automatically accrue comp points for you at different rates for different games. In addition, you may be awarded additional points at any time at the discretion of the casino's management and you can redeem your points for real money or exciting prizes.

After placing a bet, I change my mind. How can I remove the bet?

As long as you haven't initiated play, you may reduce the amount of your bet or remove your bet entirely by clicking directly on the chips on the table.

I'd like to see a record of my gameplay, is this available anywhere?

Yes, the last 100 games for your account can be obtained by contacting customer service or checking the Account History section in the cashier.

Back to Top

200% Casino Sign Up Bonus at Palace of Chance
Download Palace of Chance Online Casino