Deposits:

NETeller:

(Only for non-US & CA customers.)
NETeller is the premiere e-cash service for the gaming enthusiast. NETeller is one of our preferred depositing methods because it’s so quick and easy. All NETeller transactions can be conducted from your CASINO CASHIER or through our Customer Support department. To create a NETeller account, please go to www.neteller.com. If you should need any assistance, please give us a call and we will be happy to assist you with the creation of your account.

I want to deposit using NETeller

Click 2 Pay:

(Non-US Customers only)
Click2Pay is an online depositing method which allows customers the comfort of depositing funds securely anywhere in the world. The process is simple and effective and allows for instant funding capabilities to your Palace of Chance Casino account. Once you open your Click2Pay account you can begin making deposits to numerous online merchants instantly. The transferring of funds through Click2Pay is instant and generally free of charge.

I want to deposit using Click 2 Pay

Bankwire:

(Only for non-US & CA customers.)
Bank wires allow players to transfer funds internationally between banking institutions. E-checks are charged to your bank account and take between 3-5 business days to process. For banking and routing information please contact our Customer Support team at 888-262-5515.

MyPaylinQ:

A premier online e-wallet product, that offers an unrivalled portfolio of local payment methods. This online payment gateway allows you to send and receive money transfers from around the world, in manner that is both, effective and secure..

Withdrawals:

Withdrawals Info:

What a great feeling, you are now ready to withdraw your winnings, but unfortunately you have no clue as to how to go about doing it. Well, that’s what we’re here for, to help. It’s a simple process just follow the instructions and guidelines below to get started.

Withdraw money from your Palace of Chance account by logging in and finding the CASHIER section. Click on WITHDRAW MONEY.

Select the method of withdrawal in the Bank Menu including: NETeller, Cash Deposit, Click2Pay, Overnight Express (Federal Express Cashier’s Check) or Wire Transfer.

For a large majority of these methods there are fees involved. Please contact our customer support staff to find out what fees are associated with the withdrawal method you chose.

All withdrawals that do not meet requirements associated with withdrawals (playthrough not met, amount requested too low, or any other problem) will be denied within 72 hours of the request.

All withdrawals that meet the cash-out requirements will be approved within 7-10 business days of the date the withdrawal was requested.

Players will be contacted within 48 hours of the approval to verify all personal information and to discuss current payout options. Players must have correct information (Email Address, Physical address, Phone numbers, E-Wallet account) to be paid.

Please keep in mind that we require documentation from all players before a withdrawal will be processed. If you have ever made a deposit in the past by credit card, you must fill out a Credit Card Agreement Form to process your payout. Please contact us to find out what additional documents may be required for your withdrawal.

Due to current banking and processing issues in the online gambling community, we are unable to give an exact date that payouts will be made following approval. In most cases, payments will be made within 7 –10 business days of approval; however there could be slight delays from time to time. Palace of Chance Casino takes casino withdrawals very seriously and will get our players paid out as quickly

For your convenience, we offer a variety of Cash-out methods to our players. If for any reason you should find an alternate depositing method which works better for you, let us know and we will try to accommodate you as best we can. Please find below the time frames for your cash-out to be credited or sent to you. Please note that all time frames are calculated in Business Days (Monday through Friday.Holidays are not considered business days).

Reversing of Withdrawals:

Once you have completed the necessary requirements associated with the bonus/deposit that you redeemed, you have the option of performing a real cash reversal. You cannot perform these reversals on your own. You must contact us to approve and help you with these reversals.

If you have remaining questions and/or desire more detailed information, please feel free to e-mail our withdrawals department directly at withdrawals@palaceofchance.com

Neteller:

You may request a withdrawal of your funds via NETeller. There is no fee associated with a NETeller withdrawal. Please make sure we have your correct NETeller e-mail address or account number. Funds will appear in your NETeller Account one to two Business days after your cash-out is approved.

Click2Pay:

You may opt to use Click2Pay as a withdrawal method only if you have deposited with Click2Pay in the past. There is no fee associated with a Click2Pay withdrawal. Please make sure we have your correct Click2Pay account information. Funds will appear in your Click2Pay account one to two Business Days after your cash-out is approved.

Wire Transfer:

Funds will appear in your bank account four to seven Business Days after your cash-out is approved. The minimum withdrawal via Wire Transfer is $500. It takes approximately four to ten days to complete a Wire Transfer. There is no charge for the first transfer of the month. Successive transfers are billed at $50 per transfer plus any applicable fees. Transfers will only be sent to the identity on file. Any fees will be deducted from the withdrawn winnings.

Bank Checks:

Due to the expense of bank processing and overnight fees, the minimum amount is $100. Overnight Express checks are sent securely via Federal Express or DHL, and please note that Federal Express and DHL will not deliver to PO boxes. After requesting a withdrawal it will take from four to ten days to receive your check. Checks will only be sent to the address on file. Any fees will be deducted from the withdrawn winnings. It will take between 5 to 7 Business Days to be delivered once your cash-out is approved.

Quicktender:

Funds will appear in your Quicktender account one to two Business Days after your cash-out is approved. No fees will be deducted.

Contact Us:

If you have any questions concerning your cash-out, you can contact our withdrawal department by chat, or via e-mail at withdrawals@palaceofchance.com.

Banking Security:

Encryption:

All banking transactions are made through 128-bit encrypted communication. Our servers are certified by Thawte using SSL Certificates.

Identity Verification:

In order to ensure that payouts are released to the correct person, you may be asked to present verification of your identity. Requests may include but are not limited to credit cards, checks, driver’s license, passport, or a utility bill. If we require documentation, we will contact you with this request.

Q & A:

Q: What currencies do you work with?
A: All transactions are processed in US dollars. If you use a different currency, it will automatically be converted into US dollars.

Q: Am I charged a cash advance fee?
A: Usually not, but it depends on your individual bank

Q: What are my banking limits?
A: Your banking limits are determined by your play and your information profile. As your play progresses, your limits may be adjusted up or down to suit you. If you would like to change your limit, please feel free to contact support.

Q: Why do I need a Credit Card Agreement Form and where can I find it?
A: Credit Card Agreement Forms are a great way to help us combat fraudulent activity here at Palace of Chance Casino. This additional step is only used to ensure your safety and prevent false charges from appearing on your credit card. You can print out the Credit Card Agreement Form here and fax it back completed and signed to 800.847.5125.

If you should have further questions please contact our Support Team at 888-262-5515 or via Live Chat.