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Ready to make a deposit and cash-in on any of our top online casino bonuses! As one of the top online casinos, we want to make sure we offer our players secure and efficient options for depositing their funds. Below, we have outlined several deposit options available around the clock. If you should need any assistance while placing a deposit/withdrawal please contact our Customer Support department at 888-262-5515.
Deposits:
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Credit Card:
Depositing by Credit Card is an almost instantaneous way for you to deposit funds into your account. Deposits can be made through your CASINO CASHIER or by contacting our Customer Support Team. Once your deposit has been processed, you should expect the charge to appear on your statement as “PALACEOFCHANCE.COM”. All transactions are in USD. As a step to prevent future misunderstandings, we recommend, our players to print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods.
I want to deposit with a Credit Card.
Cancellations:
If your card was charged by mistake or without your authorization, we will review your case, if a valid case is presented, we will refund your purchase. In the case where you acknowledge the charge but would simply like to cancel the transaction and request a refund, please send an e-mail to support@palaceofchance.com
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NETeller:
(Only for non-US & CA customers.)
NETeller is the premiere e-cash service for the gaming enthusiast. NETeller is one of our preferred depositing methods because it’s so quick and easy. All NETeller transactions can be conducted from your CASINO CASHIER or through our Customer Support department. To create a NETeller account, please go to www.neteller.com. If you should need any assistance, please give us a call and we will be happy to assist you with the creation of your account.
I want to deposit using NETeller
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Click 2 Pay:
(Non-US Customers only)
Click2Pay is an online depositing method which allows customers the comfort of depositing funds securely anywhere in the world. The process is simple and effective and allows for instant funding capabilities to your Palace of Chance Casino account. Once you open your Click2Pay account you can begin making deposits to numerous online merchants instantly. The transferring of funds through Click2Pay is instant and generally free of charge.
I want to deposit using Click 2 Pay
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InstaDebit:
(Only for customers from Canada)
InstaDebit Payment Service allows you to make secure payments or deposits to merchants directly from your U.S. bank account in real time. It works just like an online wallet. You may deposit, withdraw, and transfer funds from your bank account directly into your Casino account. The service is completely FREE. You don’t need to have an INSTADEBIT account before you choose it as your payment option – you can sign up and complete your transaction at the same time with no waiting period. So anytime you want to pay with INSTADEBIT, go to your CASINO CASHIER and choose this option. For further details visit www.instadebit.com for more information.
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Bankwire:
Bank wires allow players to transfer funds internationally between banking institutions. E-checks are charged to your bank account and take between 3-5 business days to process. For banking and routing information please contact our Customer Support team at 888-262-5515.
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Withdrawals:
Withdrawals Info:
What a great feeling, you are now ready to withdraw your winnings, but unfortunately you have no clue as to how to go about doing it. Well, that’s what we’re here for, to help. It’s a simple process just follow the instructions and guidelines below to get started.
Withdraw money from your Palace of Chance account by logging in and finding the CASHIER section. Click on WITHDRAW MONEY.
Select the method of withdrawal in the Bank Menu including: NETeller, Cash Deposit, Click2Pay, Overnight Express (Federal Express Cashier’s Check) or Wire Transfer.
For a large majority of these methods there are fees involved. Please contact our customer support staff to find out what fees are associated with the withdrawal method you chose.
Please keep in mind that we require documentation from all players before a withdrawal will be processed. If you have ever made a deposit in the past by credit card, you must fill out a Credit Card Agreement Form to process your payout. Please contact us to find out what additional documents may be required for your withdrawal.
Unless otherwise stated, there is a max cash-out of $2,500 per week. Weekly payments will be higher if you are a VIP player.
Cash-out requests can take up to 7-10 business days to be approved due to recent limits and changes which have taken place within the Industry. For players who play with bonuses and/or redeem coupons below 30%, withdrawal requests can take up to 5 business days to be approved.
For your convenience, we offer a variety of Cash-out methods to our players. If for any reason you should find an alternate depositing method which works better for you, let us know and we will try to accommodate you as best we can. Please find below the time frames for your cash-out to be credited or sent to you. Please note that all time frames are calculated in Business Days (Monday through Friday.Holidays are not considered business days).
Withdrawals take approximately 7 to 15 business days to be processed by our accounting department and to be released to the player. There may be slight delays due to payment and processing limits as well as the level of traffic and the method of payment.
Weekly Limits Based on Player Class |
| Active Accounts (Wagers at least 30% of winnings per week.) |
$2,500/week after first payment |
| Inactive Accounts |
$1,000/week after first payment |
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Reversing of Withdrawals:
Once you have completed the necessary requirements associated with the bonus/deposit that you redeemed, you have the option of performing a real cash reversal. You cannot perform these reversals on your own. You must contact us to approve and help you with these reversals.
If you have remaining questions and/or desire more detailed information, please feel free to e-mail our withdrawals department directly at withdrawals@palaceofchance.com
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Neteller:
You may request a withdrawal of your funds via NETeller. There is no fee associated with a NETeller withdrawal. Please make sure we have your correct NETeller e-mail address or account number. Funds will appear in your NETeller Account one to two Business days after your cash-out is approved.
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Click2Pay:
You may opt to use Click2Pay as a withdrawal method only if you have deposited with Click2Pay in the past. There is no fee associated with a Click2Pay withdrawal. Please make sure we have your correct Click2Pay account information. Funds will appear in your Click2Pay account one to two Business Days after your cash-out is approved.
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Wire Transfer:
Funds will appear in your bank account four to seven Business Days after your cash-out is approved. The minimum withdrawal via Wire Transfer is $500. It takes approximately four to ten days to complete a Wire Transfer. There is no charge for the first transfer of the month. Successive transfers are billed at $50 per transfer plus any applicable fees. Transfers will only be sent to the identity on file. Any fees will be deducted from the withdrawn winnings.
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Bank Checks:
Due to the expense of bank processing and overnight fees, the minimum amount is $100. Overnight Express checks are sent securely via Federal Express or DHL, and please note that Federal Express and DHL will not deliver to PO boxes. After requesting a withdrawal it will take from four to ten days to receive your check. Checks will only be sent to the address on file. Any fees will be deducted from the withdrawn winnings. It will take between 5 to 7 Business Days to be delivered once your cash-out is approved.
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Quicktender:
Funds will appear in your Quicktender account one to two Business Days after your cash-out is approved. No fees will be deducted.
Contact Us:
If you have any questions concerning your cash-out, you can contact our withdrawal department by chat, or via e-mail at withdrawals@palaceofchance.com.
Banking Security:
Encryption:
All banking transactions are made through 128-bit encrypted communication. Our servers are certified by Thawte using SSL Certificates.
Identity Verification:
In order to ensure that payouts are released to the correct person, you may be asked to present verification of your identity. Requests may include but are not limited to credit cards, checks, driver’s license, passport, or a utility bill. If we require documentation, we will contact you with this request.
Q & A:
Q: What currencies do you work with?
A: All transactions are processed in US dollars. If you use a different currency, it will automatically be converted into US dollars.
Q: Am I charged a cash advance fee?
A: Usually not, but it depends on your individual bank.
Q: What are my banking limits?
A: Your banking limits are determined by your play and your information profile. As your play progresses, your limits may be adjusted up or down to suit you. If you would like to change your limit, please feel free to contact support.
Q: Once my payout is approved, how long does it take to receive it?
A: Payouts other than a wire transfer and overnight express checks (both only sent once a month) will be issued in 1-3 days after the payout is approved unless extenuating circumstances beyond our control occur.
Q: Is there a limit on the amount of withdrawals that you can receive per week?
A: We pay out a maximum of $2500 per week as long as a player keeps an active account defined as playing through 30% of his/her winnings per week. If a player does not keep an active account, management reserves the right to send a maximum of $1000 per week to the client.
Q: Why do I need a Credit Card Agreement Form and where can I find it?
A: Credit Card Agreement Forms are a great way to help us combat fraudulent activity here at Palace of Chance Casino. This additional step is only used to ensure your safety and prevent false charges from appearing on your credit card. You can print out the Credit Card Agreement Form here and fax it back completed and signed to 800.847.5125.
If you should have further questions please contact our Support Team at 888-262-5515 or via Live Chat.
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